Antariksha Phookan
@antarikshaphookan
Customer Success Manager
IndiaWhat I'm looking for
As a seasoned Customer Success Manager, I leverage my expertise in managing multiple accounts, increasing sales and revenue, and developing client on-boarding processes to drive business growth. With a strong customer orientation, excellent communication skills, and problem-solving abilities, I successfully lead and manage teams to achieve exceptional results.
Throughout my career, I have honed my skills in client relations, business development, strategic planning, and sales management, ensuring seamless customer experiences and driving revenue growth. My passion for customer advocacy and training programs has earned me a reputation as a trusted advisor and leader in the industry.
With a strong educational background in commerce, business administration, and event management, I bring a unique blend of skills and expertise to the table. I am committed to delivering exceptional results and exceeding customer expectations in every role I undertake.
Experience
Customer Success Manager
Mr. Biologist
Mar 2022 - Present (2 years 3 months)
Develop and manage client portfolios, assure seamless on-boarding and platform adoption, and evolve into a trusted advisor, crafting long-term customer success strategies.
Customer Success Associate
Mr. Biologist
Jan 2019 - Jan 2021 (2 years)
Assist with on-boarding new clients, guide them through the service setup process, and facilitate interaction and workflow among project team members.
Sr. Customer Success Associate
Mr. Biologist
Jan 2021 - Mar 2022 (1 year 2 months)
Proactively engage with customers to understand their needs, address customer inquiries, and provide timely assistance in resolving queries.
Sr. Marketing Executive - Client Servicing
Pranik Events
Aug 2015 - Jun 2018 (2 years 10 months)
Coordinate marketing events, craft marketing plans, and work closely with customers to determine appropriate marketing offerings and strategies.
Customer Experience Executive
Capita
Jun 2018 - Jan 2019 (7 months)
Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.
Tech stack
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