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Hadel Ma'ayeh

@hadelmaayeh

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Business Development, Customer Support & Services, Content Writer, Logistical and Analytical

Jordan

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What I'm looking for

Commensurate to my skills and experience. I enjoy customer support and services, helping clients achieve their goals and needs.

I am an executive management professional with exceptional interpersonal and communication skills. I have a proven track record in innovative leadership, customer development, and business augmentation. I am recognized for my ability to set immediate processes and procedures in any establishment through detailed business analysis. I am a high-integrity leader with an extraordinary commitment to increase productivity, quality, and team building, as well as company morale. I bring energetic leadership to skillfully create successful outcomes in intricate situations. As a top management consultant, I adhere to structure, strategy, management, and operations to improve business performance and offer constructive solutions.

Throughout my career, I have excelled in redesigning business processes, providing outstanding customer care, leading change, motivating team members, and restructuring establishments. I have a proven ability to lead complex teams and offer innovative tools and solutions. I believe in transparent communication and possess strong decision-making skills and quality assurance expertise.

Experience

Current

Customer Support Specialist, Business Trainer, & Social Media Proficiency

Current

Hadel Social Media

Jun 2010 - Present (14 years)

Consultant for individuals or small/start-up companies to enhance quality of work or offer alternative solutions in various business requests.

Change Management Social Media

Operations Manager

PROSERV i Professional Services

Jun 2004 - Oct 2004 (4 months)

Managed daily operations of a start-up establishment specializing in custom business software, including customer care support, quality assurance, human resources, software projects, technical support, and financial collections.

Customer Care Quality Assurance Human Resources Software Projects Technical Support Collections

Vice-President of Support Services

Middle East Communications Corporation (MEC)

Apr 2005 - Jun 2010 (5 years 2 months)

Responsible for setting up and implementing telemarketing department and e-learning department, coordinating and overseeing MEC projects, providing support and training for Iraqi Ministers and their departments, logistics for General Dynamics, and implementing and selling anti-virus software.

Telemarketing E Learning Coordination Training Support Software Anti Virus Software

Product Support Team Leader

Quill Corporation Inc.

Dec 1991 - Apr 2000 (8 years 4 months)

Led a team of product support representatives, demonstrated knowledge of customer relations policies and procedures, made decisions under pressure, communicated effectively, provided leadership and motivation, managed time and organization, and took on various projects.

Customer Relations Management Communication Leadership Training

Customer Care Manager

ORYX Transactions Service Company

Feb 2003 - Jun 2004 (1 year 4 months)

Managed customer care operations for a start-up company leasing Oryx Terminals to local merchants, including QA advising, setting up the call center, hiring and training customer care agents, implementing customer relationship management, and maintaining collections and billing system.

QA Hiring Customer Relationship Management Billing