Kimberly Gibson

Bi-weekly and monthly mentorship and career coaching to a growing client base. Recruitment and headhunting services to individuals and small to medium-sized businesses. Consultation on best practices for team motivation, people management, recruitment strategies. Workshops on how to do multi-year digital planning, strategy mapping for clients and how to be an engaged and motivated people leader.

Executed a strategic review of promotional campaigns, leading to the approval of targeted promotions resulting in an 80% growth in engagement. All operations within budget limits through sound fiscal management policies resulting in a 3% reduction of planned OpEx. Elevated the creative bar and inspired stories with forward-thinking leadership and fostered an environment of creativity and sharing.

Executive leadership through operations and client strategic planning and led DEI initiatives such as annual survey, town forum, training. Established Center of Excellence (COE) for Client Experience through creation and implementation of core processes, training of team, offsite for team building, and change management communication rollout to agency. Spearheaded a customer-centric culture shift

Managed strategic client relationships and partnerships specifically aimed at growing the Healthcare client base. Directed market research initiatives to surpass profit goals, leveraging insights to drive revenue growth and enhance market position within the competitive landscape resulting in 20% revenue growth. Promoted agency by speaking at industry conferences (tech, marketing, and healthcare)

Collaborated with key customers (internal and external) to gather feedback and implement procedure and system updates. Directed the overhaul of department workflow based on thorough analysis of current practices and advanced technical opportunities; achieved a 35% improvement in operational efficiency and an 8% reduction in OpEx. Led the Digital Transformation project for the organization that enc

Strengthened company position in the Healthcare market, leveraging industry knowledge and business acumen to achieve successes resulting in a 46% increase in clients. Orchestrated communication efforts among cross-functional teams, investors, and external partners; facilitated strategic partnerships that resulted in a 53% revenue increase. Increased business financial footing with risk analyses an

Reviewed existing contracts with suppliers and vendors to drive ongoing feasibility resulting in a 4% cost reduction. Made strong relationships with key suppliers to drive optimized value through a strategic relationship management program resulting in a 6% vendor referral increase. Represented companies in negotiating contracts and formulating policies with suppliers. Led the development of a cus

Spearheaded employee training programs and utilized conflict management techniques to optimize customer satisfaction and retention. Orchestrated a strategic business transformation initiative resulting in a 40% boost in client satisfaction scores, securing a 46% increase in CLTV, 26% increase in retention, and elevating brand reputation in the industry. Enhanced operations with new and enhanced pr