Open to opportunities

Rehan Khalid

@rehankhalid

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Experienced and results-oriented IT Professional

Pakistan

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What I'm looking for

Seeking a challenging position in the field of ICT, especially in Systems and Networks, where I can utilize my technical expertise to drive business growth and enhance my skills.

As a seasoned IT professional with a strong background in systems and networks, I have a proven track record of delivering technical support and solutions to end-users. With a strong passion for staying updated with the latest industry trends and technologies, I have honed my skills in IT support, network administration, and system analysis.

Throughout my career, I have worked with various organizations, including 10Pearls, Philip Morris International, Ali Trust College Islamabad, and BCI Services Pvt Ltd. My expertise lies in providing prompt and effective technical assistance, troubleshooting hardware and software issues, and resolving complex technical challenges.

I am a team player with excellent interpersonal skills, and I thrive in collaborative environments. I am well-versed in a range of technologies, including Office 365, Jira/Confluence, GitHub, Mikrotik, and PFsense. I hold various certifications, including CCNA, CCNP, and AWS-Certified Solutions Architect Associate.

Experience

Current

SENIOR IT SUPPORT OFFICER

Current

10Pearls

Oct 2021 - Present (2 years 8 months)

Provide technical assistance to end-users via various communication channels. Diagnose and resolve hardware, software, and network-related issues. Utilize remote support tools for off-site locations. Assist with software installation and configuration. Perform hardware maintenance and repairs. Troubleshoot and resolve network connectivity issues. Provide user training and create technical document

Technical Support Troubleshooting Remote Work Hardware Software Installation And Troubleshooting Hardware Network User Training Documentation Collaboration IT

Network Administrator

Ali Trust Collage Islamabad

Feb 2021 - May 2021 (3 months)

Provide technical support for computer hardware and software. Diagnose and resolve issues related to PCs, laptops, mobile devices, printers, and network. Design, deploy, and support executive technologies. Prioritize and manage multiple issues. Maintain LAN/WAN and related equipment.

Technical Support Troubleshooting Network Administration Hardware Support Software Network Management

IT SYSTEM ANALYST

Philip Morris International

May 2021 - Oct 2021 (5 months)

Provide technical support and advice to IT end-users. Analyze and resolve IT issues. Manage software installation and configuration. Resolve IT support incidents and requests. Document solutions and procedures. Manage user computing devices. Manage IT assets and resources. Evaluate new technology solutions.

Technical Support Troubleshooting Documentation IT Management

IT Support Engineer

BCI Services Pvt Ltd (Bank Alfalah)

Jul 2017 - May 2021 (3 years 10 months)

Facilitate internal customers with IT-related issues. Configure hand-held terminals and bank applications. Perform Windows upgrades and migrations. Manage IT inventory and checklist. Maintain internal network. Provide support for printing, scanning, IP phone, and video conference. Configure systems and update customers on upcoming IT products.

Technical Support Windows Inventory Management Printing And Scanning Support