Key job responsibilities
• Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - KA
Basic Qualifications
- 1+ years of human resources experience
- 1+ years of Microsoft Office products and applications experience
- Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
- 3+ years of contact center, customer service, human resources or equivalent experience
- Demonstrated proficiency handling customer contacts, queries and resolutions.
Preferred Qualifications
- 2+ years of human resources functions experience- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems, HRIS
- 4+ years of contact center, customer service, human resources or equivalent experience
- Experience using Knowledge database and researching skills.
- Proven ability to manage customer contacts in a fast-paced environment.
- Proven ability to adjust to constantly changing workloads.
- Proven ability to follow existing process with high attention to detail.
- Additional languages a plus.