Systems Engineer - Atlassian Platform (Open to remote across ANZ)

Job Description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

About the Group

The Information Technology Group’s vision is to improve the potential of every Employee through world-class technology and service. The group consists of Business Platform, Technology Experience and IT Platform. The Productivity Systems team, is a pivotal team within the Technology Experience sub-group.

About the Team

Productivity Systems is a team in the Information Technology (“IT”) Group, who strive to provide the best possible Canvanaut experience by supporting the evaluation, implementation, administration, and ongoing innovation of the technology stack that drives productivity across Canva.

The core systems owned by the team include Google Workspace, Atlassian (Jira Service Management, Jira Work Management, Jira Software, Jira Product Discovery Confluence etc.), Slack & Zoom.

With enablement as our north star, we are passionate about finding ways to not only administer our systems, but to provide the knowledge and education that allows everyone to make the most of their tools.

Role Responsibilities:

• You’ll be contributing to the delivery of critical projects with a focus on innovating and enhancing user experience across the Atlassian Cloud ecosystem.
• You’ll be supporting Canvanauts as users of Atlassian products by providing world-class support, sharing your expertise, and providing scalable solutions to day-to-day problems.
• You’ll be applying a platform mindset to how we implement, maintain and support Jira Service Management, Jira Software, Jira Work Management.
• You’ll be identifying problem spaces, areas of improvement & enablement opportunities across your area of expertise, contributing to our mission in unlocking productivity around the world.
• You’ll be contributing to the overall knowledge and skills within the team, through mentorship and education around Atlassian product offerings.
• You’ll be working with other systems engineers on the ongoing optimisation, configuration and hygiene of Atlassian products across the organisation.

Required Experience:

• Strong and demonstrated understanding of Atlassian products including Jira Service Management, Jira Software, Jira Work Management, Jira Product Discovery & Confluence etc.
• Demonstrable track record of platform thinking and application in project delivery involving Atlassian products.
• Demonstrated experience in change management and incident management.
• Strong knowledge in application management best practices and principles.
• Passion and interest in working with sponsors and stakeholders across system enhancements, optimisation & end user experience.
• 3-5 years supporting Atlassian products for enterprise customers (5000+ users).
• Passion about all things Atlassian and end-user enablement.

Nice to have:

• Knowledge and experience in automation and integration tools (IPaaS)
• Experience in API and webhook usage
• ITIL or Project Management certifications

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.