Account Executive

We are Leads.io — the world’s #1 tech-driven lead generation agency. With a determination to become an ever-better growth catalyst for our clients, we are on the lookout for fresh faces to join our team! Do you have what it takes to join Leads.io?

Key Responsibilities

Leads.io is on the search for an Account Executive to complement our dynamic work environment. As an Account Executive at Leads.io, you'll enjoy a dynamic role managing client accounts. You'll drive initiatives to boost average order values, tackle administrative tasks, and play a pivotal role in payment collection and debt management.

Other responsibilities are:

• Driving account expansion and increasing the lifetime value of our existing client base by identifying growth opportunities specific to the clients business goals.
• Building and maintaining strong relationships with our existing client base.
• Handling of inbound inquiries, resolving any issues or concerns raised.
• Managing client accounts with outstanding balances, focusing on debt recovery and payment collection.
• Monitor and follow up on overdue accounts, utilising various communication channels such as phone calls, emails and text messages.
• Liaise with clients to negotiate payment plans and ensure timely settlement of debts.
• Work closely with the Finance Department to track payments and reconcile accounts receivable.
• Apply County Court Judgements (CCJ's) and initiate debt collection applications when necessary.
• Maintain accurate records of all communications and actions taken regarding debt recovery.

During the first month in the Account Success Department as an Account Executive, you'll undergo comprehensive onboarding to familiarise yourself with our systems, processes, and client base. Your initial focus will be on:

1. Training and Orientation: You'll participate in training sessions to understand our company's service model and sales strategies. This will include familiarising yourself with our CRM software and other relevant tools.

2. Shadowing: You'll shadow experienced team members to observe how they manage client accounts, handle inbound inquiries, and identify opportunities for up-selling and cross-selling our services

3. Client Interaction: You'll gradually start managing inbound calls and emails from our client base under supervision, gaining hands-on experience in addressing client inquiries and concerns.

4. Learning Administrative Procedures: You'll learn and execute various administrative tasks related to client account management, such as updating client accounts, processing orders, and generating reports.

5. Introduction to Payment Collection and Debt Management: You'll receive an overview of our payment collection and debt management processes, understanding your role and responsibilities in this critical aspect of the job.

6. Setting objectives: Together with your line manager, you'll establish goals and objectives for your role, aligning them with departmental targets and priorities.

Throughout this period, you'll receive guidance and support from your manager and colleagues as you transition into your role as an Account Executive as Leads.io. Your progress will be regularly assessed, and adjustments will be made to ensure you are equipped to excel in your responsibilities.

About Leads.io

Leads.io is your technology-driven partner in effective lead generation. As a global team spread out across eleven offices in nine countries, our mission is to provide empowering business solutions on a global scale. By delivering high-quality leads through diverse channels such as Facebook, Instagram, TikTok, display, native, paid search and organic, Leads.io aims to elevate our clients' ventures to new heights of success.

As a team of result-oriented experts in marketing, technology, strategy, and content, we remain committed to excelling at our craft with every step we take. We think big, act fast, and confidently pave the way for the future. Through a dedication to personal excellence, teamwork, and accountability, Leads.io fosters an environment in which you can shape your path to success whilst engaged in a dynamic and successful company environment.

Requirements

Your qualifications

• You have experience in Account Management and payment collection
• Strong negotiation and communication skills, with the ability to tactfully handle difficult conversations.
• Proficient in using spreadsheets and a talent for optimising data for reporting purposes
• Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
• Knowledge of legal procedures related to debt recovery and familiarity with CCJs is preferred

As Leads.io, we take great pride in our diversity and inclusivity as a hallmark of our success. For this reason, we ensure that all candidates from all backgrounds will receive fair consideration irrespective of their race, gender, faith, religion, or disability. We invite all qualified and motivated individuals to take a chance at joining our team!

Benefits

What’s in it for you?

• £24.500 - £26.000
• 25 holidays per year
• Hybrid working
• An open and inclusive culture that fosters personal growth and initiative
• Knowledge sessions hosted by internal and external experts
• Health insurance
• Provided equipment (Macbook, mouse/keyboard)
• Access to mental health support through OpenUp is offered anonymously and without cost
• The opportunity to work fully remotely for up to a month per year from a location of your choice

Excited? Wait until you see our cultural values!

✨ Trust – At Leads.io, we emphasize accountability and transparency, setting the foundation for genuine partnerships.

✨ Own it – Ownership entails having pride in both your work and yourself. We each aim to take a personal initiative in improving our business, so being the best version of yourself is the best-case scenario for us.

✨ Grow smart – Our vision is to become a global frontrunner in lead generation. We are committed to continually scaling our business whilst also growing as individuals in the process.

✨ Thrive as a team – We believe that teamwork is a key ingredient to obtaining outstanding results. While holding personal work ethics in high regard, we also encourage a working environment that is both social and more enjoyable through teamwork.

Our recruitment process is designed to ensure the best fit. It comprises a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with Leads.io.

Ready for your new challenge? Apply now, and we will be in touch with you soon!