Canada onlyWith the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
The Team Lead for the Migration Team oversees a group of specialists in facilitating seamless transitions for clients migrating from legacy software to our new SaaS platform. This role requires strong leadership, a focus on customer satisfaction, and a deep understanding of migration processes to enhance the customer experience.
WHAT YOU'LL DO:
- Lead, guide, and mentor a team of 4-6 Migration Specialists to foster collaboration, accountability, and continuous improvement while also actively participating in migration activities.
- Monitor team performance metrics, identify areas for improvement, and implement training initiatives.
- Engage in constructive feedback within a peer review environment to cultivate a culture of continuous improvement and professional development.
- Collaborate with cross-functional teams to streamline processes, enhance customer experiences, and improve service delivery.
- Conduct training sessions for team members on new processes, tools, and industry best practices.
- Oversee project planning, resource allocation, and risk mitigation strategies for the migration program.
- Act as a liaison between the migration team and senior leadership, providing regular updates, and supporting the development and implementation of strategic initiatives to improve the migration experience.
- Champion a customer-centric approach, prioritizing satisfaction, and retention throughout the migration process.
- Manage and resolve customer escalations related to the migration process to ensure a seamless transition to the new generation software, maintaining customer satisfaction and loyalty.
- Stay abreast of industry trends and best practices, incorporating insights into team strategies.
WHAT YOU'LL NEED:
- EDUCATION: Bachelor or associate degree in Information Technology, Computer Science, or Business Management, or equivalent
- EXPERIENCE: 3+ years of experience in client services, project management, training, or consulting, with at least 2 years in a leadership or managerial capacity.
- Proven track record in managing migration projects.
- Experience leading and developing cross-functional teams.
- Strong understanding of SaaS platforms, cloud technologies, and migration methodologies.
- Excellent communication, interpersonal, and conflict resolution skills.
- Demonstrated strategic thinking and data-driven decision-making abilities.
- Commitment to fostering a diverse, inclusive, and supportive work environment.
- Experience working cross functionally with Globally distributed teams across time zones in a remote environment.
At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing [email protected].
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