US Messaging Compliance Specialist

Description:

Are you ready to put your mark on one of the world's leading tech brands? We are one of the most successful companies in the world that you’ve probably never heard of, according to Forbes Magazine. Sinch brings businesses and people closer with tools enabling personal engagement. Our cloud communications platform reaches every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video.

The Essence of the Role:

As Compliance & Messaging Operations Specialist, you will operate as the support role of the subject matter expert within the Compliance and messaging Team at Sinch. In this role, you will manage communication with Sales teams, Brands and Carriers. You will partner with Product and Engineering to improve compliance and messaging operational processes, manage risk, and raise the bar on compliance across the organization. This role will also provide opportunities to consult on product development and contribute to compliance policies and frameworks. As a member of the team, you will be key in driving success across all functions and establishing Sinch as the compliance leader in the messaging marketing space for all verticals. You will report directly to the Manager, Compliance Operations & Messaging Strategy.

As Our New Compliance Specialist, You Will:

• Oversee messaging compliance audits, Alerts and establish best compliance practices to operationalize recurring audits and alerts. Act as the support person for all things messaging compliance related, including legal (TCPA and state-specific regulations) and industry best practices (Cellular Telecommunications Industry Association)
• Improve various compliance messaging operational processes
• Manage relationships with key internal/external partners and stakeholders driving messaging compliance
• Assist customers with messaging compliance related concerns and issues while building supporting frameworks
• Create and improve internal and external compliance-related documentation

What We'll Love About You:

• 3+ years of experience in compliance, regulatory, internal audit, or 2+ years of experience in the telecommunications industry heavily involved in messaging compliance
• Excellent organization and project management skills

• Experience working in a hypergrowth technology environment (constantly changing)
• Experience with TCPA compliance or the telecommunications industry (CTIA or CWTA) is a strong plus; or experience in a similarly regulated industry
• Demonstrated ability to collaborate cross-functionally to improve processes
• Excellent communication and problem-solving skills
• Excellent data manipulation skills
• Strong self-starter attitude
• Initiative to develop and lead your own projects
• Strong process-orientation and ability to drive a consistent and repeatable experience
• Strong analytical skills (advanced Excel/GSheets knowledge), with a data-driven, metrics-oriented mindset

Nice to have:

• Familiarity with the following messaging operations: international number provisioning, dedicated short code applications and provisioning, toll-free number verifications, 10DLC Process, carrier audit investigations and resolutions, and toll-free and short code number transfers between providers

Are you ready? Join us on our journey!

Sinch is represented by an energetic and dynamic team of people accomplishing remarkable things. Our culture is both fun-loving and hard-working. We are part of the parent company, an international powerhouse. Sinch works directly with big opportunities and big clients, alongside the wider Sinch team. We recruit selectively and want you to help us continue on this path!