Sales & Success GTM Transformation Lead

At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Just like Lego blocks, what our customers can build with Airtable is virtually limitless.

We’re seeking an accomplished operator to drive innovation and commercialization at scale. You will be joining the Central Sales Operations team as the strategic owner supporting various teams, across Sales and our Customer Success Group, focused on aligning company and go-to-market priorities with day-to-day operations. In supporting a broad portfolio of strategic projects, the team will drive major levers of change and run-the-business enhancements to improve our go-to-market business process and efficiency. This individual would prioritize, own, and drive critical parts of the roadmap for our Sales and Customer Success organizations.

Working with Sales and Customer Success and IT leadership, you will connect the dots, identify business improvement areas, and drive changes at the intersection of people, process, and technology. You will design and drive projects to improve and streamline our go-to-market execution and internal operations, leading cross-functional teams involving IT, sales management, operations and finance. Ideal candidates will have a deep understanding and hands-on experience with sales operations, go-to-market systems (e.g. Salesforce), and enterprise sales & customer success.

What you'll do

• Help develop prioritized roadmap of run-the-business enhancements and major projects for existing tools and related CRM integrations and functionality; serve as the product owner for Sales & CS
• Connect business needs with go-to-market systems design and execution
• Drive critical projects and enhancements, interfacing with cross-functional stakeholders from IT, Sales Operations, Sales & Customer Success management, and Finance to ensure business objectives are met and projects are on time.
• Develop exceptionally effective relationships and regular communication with business partners -- in a highly matrixed team environment.
• Serve as a subject-matter expert and a key point of contact on tools and process within Sales Operations by prioritizing feature requests and enhancements

Who you are

• 10+ years of total work experience, ideally in a management consulting, business analysis, and/ or comparable technology industry role with a Bachelor’s degree in a related field; at least 4 years of experience leading projects cross functionally within a global sales and/or customer success organization
• Sales operations experience and expertise partnering with IT and Systems teams across end-to-end business cycles, with operational experience in GTM with high-growth, highly-scaled SaaS companies with a growing partner ecosystem and channel business
• Working knowledge of Salesforce Sales Cloud and CPQ as well as an understanding and experience with the broader sales tools landscape
• Strong communication skills and experience building relationships across the company
• Experience collaborating deeply with IT teams and operations teams
• Strong business judgment and project management skills

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking here.