United States onlyIn pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model, in partnership with some of the most prominent global healthcare organizations, including CVS Health and the UK’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care.
Our VisionOver the next 5-10 years, digital therapeutics (DTx) will transform the delivery of health care worldwide, providing access to safe and effective evidence-based treatments to billions. Big Health is in a prime position to take the lead in this transformation.
Big Health is a remote-first company, and this role can be based anywhere in the US. We encourage you to apply even if you don’t meet 100% of the job requirements.
Join Us.
As the Clinical Product Lead, you will be responsible for providing clinical expertise within our Product Development processes. This role will be a critical part of the Clinical Programs function and embedded within the Product Development Studio, partnering with Product, Design, Engineering, and Research. This role will be responsible for ensuring that Big Health’s products maintain clinical validity and effectiveness, and continue to innovate based on clinical science. The Clinical Programs Manager will co-design product features, develop content across digital programs, as well as contribute to the development and oversight of our safety and risk procedures. Working closely with the Regulatory and Legal teams, this role will also be responsible for compliance and quality across Big Health’s digital products and human-delivered services. They will use data to inform decisions about user experience, clinical programming, and product evolution in partnership with the Clinical Research Team. The role will report to the Senior Director of Clinical Value & Evidence as a part of the Clinical Programs function.
Job Responsibilities:
- Co-create effective, engaging digital mental health programs including user journeys, designs, features, and navigation in partnership with other Clinicians, Product Designers, Engineers, and Product Managers
- Apply clinical subject matter expertise to the development of Big Health products across every stage of the product development lifecycle
- Responsible for creating CBT (or other evidence-based interventional content), educational, and assessment content across product offerings and services
- Apply an understanding of data collection to support program use, patient experience, and program value demonstration
- Lead clinical quality & safety procedures and risk escalation processes. Serve as primary escalation point for questions related to clinical concerns
- Review features and bugs and advise on prioritization based on clinical impact
- Contribute to Care Navigation operations, particularly as it relates to safety and risk
- Design protocols and audit/monitor care navigation services to ensure best practices
- Develop and maintain a patient council for ongoing collection of user feedback
- Collaborate with marketing to develop and lead customer webinars, blog posts
- Collaborate with medical affairs to compellingly and clearly describe key clinical features to support Big Health’s position in the market
- Represent the clinical voice, expertise, and perspective within and outside the company
Required Skills and Experience:
- Professional qualification in clinical studies (e.g., Ph.D., Psy.D., M.D.)
- Maintain a clinical license in at least one US state
- Subject matter expert on mental health and CBT, bonus if depth in one or more of insomnia, depression, and anxiety, bonus if expertise with adolescents
- Demonstrated knowledge of the product development processes
- Basic technical knowledge and familiarity with tools like Figma, Whimsical, Confluence, Jira etc.
- Prior experience working successfully in a startup or fast paced environment
- Self-starter, knows how to identify and fill their own knowledge gaps and consult effectively; solution oriented
- Excited to roll up their sleeves and create content and programming themselves
- Comfortable with handling clinical risk decisions and training others to do the same
- A strong working understanding of the US healthcare system
- Strong communication and presentation skills with an ability to clearly communicate clinical rationale to non-clinical audiences
- Highly collaborative and skilled at cross functional partnership and execution - ability to lead through influence and partnership
- Clear, compelling, and informative writing skills
- Bonus if experience with/interest in clinical research
Life at Big Health:
- Surround yourself with the smartest, most enthusiastic and dedicated people you’ll ever meet, but who listen well, learn from their mistakes and when things go wrong, generously pull together to help each other out
- Check out our values - they’re a living, breathing part of our culture
- Enjoy benefits including a generous vacation policy, professional development fund, flexible working locations and more
- Competitive salary packages including stock options
More Background on Big Health:
- Backed by leading venture capital firms, Softbank, Index Ventures, Octopus Ventures, and Kaiser Permanente Ventures
- Big Health’s products are used by large multinational employers and major health plans to help improve sleep and mental health. To date, more than 12 million people across 60+ countries have access to Sleepio or Daylight
