Client Services Associate II

Company Description

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

Job Description

Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team!

Experian is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world. Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction. In our quest to build a team of thought leaders in solving client business needs, we encourage talented and energetic professionals to apply.

A successful candidate will:

• Demonstrate strong communication skills through active listening to understand the customer’s need
• Provide excellent customer service during phone coverage
• Provide exceptional customer care in a fast-paced environment
• Diagnose, research and resolve moderate problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and more
• Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met

Qualifications

What your background looks like:

• High School Diploma and/or Bachelor's degree in Business Administration or related fields
• 2-3 years Advanced customer service experience
• Excellent English written and oral communications skills
• Strong problem-solving skills
• Advanced organizational skills
• Strong PC/internet skills
• Excel Intermediate
• Ability to handle multiple tasks and priorities
• Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment and education verification, as well as a drug screen
• We have great career opportunities – you provide the great customer care! Join Experian and join a great team!

Experian offers flexible benefits that allow our employees to make choices that fit their individual lifestyles. Our benefits include:

• Social Security
  • Public Medical assistance
  • Sick leave time compensated by 60% from fourth day on
  • Maternity leave
  • Retirement plan
• Sharesave Plan
• 2 weeks of paid vacation and 11 paid holidays
• Christmas Salary
• Tuition Reimbursement Program
• Transportation and Meal Subsidies

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.