Remote Owner Success Assistant

Extenteam is currently looking for a Remote Guest Reservations Agent to join our growing organization and undertake the following tasks:

In this role, you will collaborate closely with our Owner Success managers to ensure seamless operations and exceptional service for our short term-rental property owners.

Responsibilities:

As an Owner Success Assistant, you will be instrumental in supporting our Owner Success managers in delivering outstanding service to our property owners. Your responsibilities will include:

• Managing and coordinating services such as pool heating, AC systems, security cameras, internet connectivity, and smart locks at vacation homes.
• Creating and organizing maintenance work orders and assignments, ensuring timely completion and communication. - Liaising with various service providers including pool companies, window cleaners, HVAC technicians, propane suppliers, septic services, steam cleaners, trash removal companies, and internet/cable providers.
• Ordering and stocking consumable items for owners' homes.
• Proactively identifying and addressing potential guest concerns to enhance overall guest satisfaction. - Managing subscriptions and automated supply deliveries for vacation homes.
• Assisting with staging processes and addressing any related issues post-inspection.
• Adjusting staging schedules based on cleaning calendars and property availability.
• Compiling and updating a comprehensive list of guest complaints, suggestions, and required refunds for property owners.

Requirements

The ideal candidate for this role will possess the following qualifications:

• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proactive problem-solving abilities and a knack for thinking outside the box.
• Excellent written and verbal communication skills.
• A collaborative team player who thrives in a fast-paced environment.

TECHNICAL REQUIREMENTS:

• Internet speed minimum 30mbps

- i5 8th Gen or higher

- Windows 10 / MacOS Catalina or higher

• Minimum of 8 GB RAM
  - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
  - Back-ups in case of power or internet provider interruptions
  - Good headset and webcam (preferably noise-canceling headset)

Benefits

WHO WE ARE:

EXTENTEAM is the #1 trusted outsourcer for property management professionals operating short-term rentals, vacation homes, multifamily communities, and boutique hotel properties.

WHAT WE DO

We support over a hundred different property management brands throughout the United States. Our virtual team members work exclusively to supercharge guest services, reservations, marketing, bookkeeping, IT support, and other core business functions.

OUR CORE VALUES:

• MISSION ACCOMPLISHED: We Work Smart & Get Stuff Done.

- OWN YOUR STUFF: We Own Our Stuff.

• WALK THE TALK: We Do What We Say We'll do.
  - INTO THE WILD: We are Explorers.
  - WORD AS BOND: Just Say It.
  - ABOVE AND BEYOND: We Live Extenteam.

WHAT WE OFFER:

We offer our team members targeted development opportunities, both on a professional and personal level. We also offer:

- Competitive Salary

• Holiday Reward equivalent to 13th-month pay

- HMO

• Life Event Bonuses

- Preventive Mental Health Benefit