DevOps Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead a team of engineers and foster development through hiring, coaching, mentoring, and hands-on collaboration.
• Champion for DevOps principles, practices, and adoption across Engineering.
• Collaboratively manage the backlog, either for their own team or for the whole department in conjunction with peer team leads and functional leader.
• Responsible for working agreement (and schedule) for teammates, including time off and on-call rotation.
• Manage and monitor our cloud infrastructure and systems.
• Design, build and maintain the backend management systems that control our network of customer instances.
• Troubleshoot problems and malfunctions with the hosted service.
• Design and configure continuous integration and deployment pipelines for on-premises and cloud applications.
• Work with Developers and Support to continuously improve uptime of hosted service.
• Collaborate, coordinate, and support the InfoSec team to ensure compliance with the Higher Logic ISO 27001 Information System Management System policies in support of maintenance of our SOC2 Type 2 certification.
• Build and improve Infrastructure dashboards to promote visibility throughout the organization.
• Share on-call responsibilities with the rest of the team.
• Establish a culture of high velocity, transparency, and continuous improvement.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

• Ability to serve as a servant leader to guide the team to maximize its capabilities.
• Prior experience in the architecture of distributed fault tolerant systems.
• Experience with a scripting language (PHP Laravel, Python, Bash, etc).
• Solid understanding of web-centric server-side technology like nginx, PHP, HAproxy, as well as containers and microservices.
• Demonstrated server-management skills, especially managing a fleet of Linux servers at scale.
• Deep understanding of internet concepts (TCP/IP, HTTP, databases, caching, load balancing).
• Demonstrated ability to design, deliver, and operate software applications and cloud infrastructure in an agile environment.
• Able to envision project goals, architectural solutions, clearly communicate requirements and focus on details and tasks to ensure successful implementation while partnering with software development teams.
• Expert knowledge of Linux, particularly Ubuntu.
• Experience with Amazon Web Services (AWS), particularly EC2, S3, IAM.
• High-scale database experience, preferably with MySQL.
• Effectively use data and technology to drive process improvements.
• Knowledgeable in Agile and DevOps software development philosophy, methodologies, practices, and procedures.
• Familiarity and experience with Continuous Integration/Continuous Delivery (CI/CD) concepts.
• Experience and knowledge with automation concepts and tools.

EXPERIENCE DESIRED:

• Minimum of five years’ experience in a management role within a software development or operations organization.
• Minimum of seven years combined experience in software development with a scripting language like PHP, Python, or Bash.
• Minimum of two years’ experience working in a leadership role within a software development organization using cloud technology.
• Minimum of two years’ experience working in a leadership role at an organization using DevOps principles and practices.

SUPERVISORY RESPONSIBILITY:

• Manage a team of DevOps / Platform Engineers.
• Directs the work of assigned team(s) to meet expectations.
• Coordinate with other Engineering managers as well as Information Security and Compliance in the planning and delivery of the platform services.
• Oversee the identification, prioritization, and resolution of technical debt and risk management issues for platform components.
• Responsible for the availability of the platform. This may require availability for issues that arise outside of normal working hours.