United States onlyAbout the team
Zillow Home Loans’ (ZHL) Business Strategy team works across Zillow Home Loans and broader Zillow Group to integrate home financing with other home buying and selling services to offer a streamlined homebuying experience which customers love and that improves our business outcomes. We are a results driven data oriented team of innovators, strategists, and leaders focused on delivering new sources of revenue and enhancing the customer and operator experience by delivering superior products and experiences.The Department: Zillow Group is on the front line of radically redefining how consumers find, tour, buy, sell, and finance homes. Zillow Home Loans strives to transform the consumer mortgage experience by moving closer to the real estate transaction and bundling services to bring more value to the consumer. By utilizing Zillow's home-buying expertise,cutting-edge technology, and complementary mix of businesses, we are working to create a seamless, end to end experience for home financing and purchasing. Zillow Home Loans is taking big swings and has ambitious goals, and it’s never been a more exciting time to join.
About the role
In the real estate industry, relationships and trust between stakeholders are the key to success. Within the purchase mortgage market, the ability for a lender to build and maintain relationships with real estate brokerages and their agents, builders, title companies, etc. is critical to helping you win the deal, as these partners have a strong influence on the customers' selection of a lender. This role will focus on cultivating relationships and drive ZHL brand awareness throughout the real estate industry, directly helping to drive ZHL business volume in pursuit of our business and company growth strategy.You will get to:
Identify key contacts with potential partners to establish and foster relationships
Build and maintain strong relationships with partners so that the business can maximize the value of those relationships
Participate in various in-person meetings (one on one, sales meetings, marketing meetings, etc.)
Educate and inform partners about the company’s products and programs
Identify and recommend opportunities to improve program effectiveness communicating partner feedback with internal business partners, leaders, and stakeholders
Monitor and assess the activities of our competitors to proactively satisfy and retain our clients
Provide excellent service to maintain a positive reputation for the business
Execute strategies to meet set KPI targets
Attend to partner complaints and resolve issues promptly
Conduct partner satisfaction surveys and recommend ways of improvement
Work with internal departments to ensure partners’ expectations are met
Maintain a deep knowledge of company products and services
Ensuring client satisfaction
Other duties as assigned
Who you are
Requirements:
Minimum of 5 years of mortgage experience
3+ years of experience in a sales role
Ability to travel a minimum of 25% of the time
Real estate industry knowledge
Ability to build, foster, and maintain positive professional relationships
Devotion to high-quality customer service
Excellent interpersonal communication skills
Keen analytical and research abilities
Knowledge of relationship management best practices
Problem-solving and conflict resolution capabilities
Willingness to develop an in-depth understanding of the business and related services
Outgoing and customer-oriented attitude
Who You Are:
An action-oriented self-starter who can work autonomously with little or no supervision
A strong collaborator and communicator with the ability to influence others and navigate a highly matrixed organization to drive work forward
A critical thinker with superior analytical and problem-solving skills
A champion for the voice of the (internal and external) customer
Experienced in managing multiple concurrent priorities
Adept at balancing attention to detail and a big-picture perspective.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
Canada only
