Client Manager

What does it take to be part of our team?

• Knowledge and interest in information systems – Integration, Usability, Configuration...;
• Holistic and systemic view of the business to generate better results for the client using technology;
• Contract management and renegotiation of contracts;
• Intermediate English with a good conversational level for interacting with international teams.
• What is the profile of the person we are looking for?
• Great interpersonal relationships and a people person;
• Self-management of your routine and the results achieved;
• Strong oral/written communication;
• Problem-solving ability;
• Initiative to proactively seek solutions.

What will be a differentiator?

• Experience in the education sector, specifically in higher education.
• Advanced Spanish for collaboration with our teams and customer service in Latin America;

What will your daily work be like?

• Interact with customers regularly presenting the best practices for configuring our solutions, understanding their needs, resolving doubts and presenting new uses;
• Maintain in-depth knowledge of our products and stay up to date with ongoing product launches;
• Conduct training sessions on the basic functionality of the product, including, among others, the system overview, tools and/or advanced modules;
• Responsible for being the main contact for new customers throughout the integration;
• Provide excellent customer service in all interactions;
• Create and execute action plans and guide the client in their implementation to direct the client's evolution;
• Monitor and direct contract renewals with customers.