Manager, Client Benefits Consulting

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

A Brief Overview
The Manager, Benefits Consulting is responsible for delivering exceptional benefits expertise focused services meeting TriNet's best practice standards and client contractual specifications while achieving service quality targets by managing a team of Benefits Consultants. This position helps TriNet clients and colleagues understand benefits renewal and investments by providing timely and thorough benefits consultation support under the supervision of a Director, Benefits Consulting.

Locations

United States (Remote)

What you will do

• Drive departmental goals by communicating job expectations; planning, monitoring, coaching and counseling employees; developing, coordinating, and implementing systems, policies, procedures, and productivity standards through group and individual meetings.
• Cultivate an environment of creativity and accountability by empowering colleagues to work collaboratively through issues, provide peer feedback and insight and rewarding results.
• Maintain quality service by enforcing quality and service level agreement metrics; overseeing benefits consulting matters raised to the team and advancing issues to leadership and legal as needed; identifying trends in volume and topics; and recommending system and process improvements.
• Develop and execute timely and effective training for existing and new colleagues to ensure deep benefits expertise in all areas of client benefit renewal and strategy.
• Collaborate with Benefits Management Group and Senior Benefits Consulting Teams to establish cross departmental mentorship and training opportunities to deepen the foundational benefits consulting skills for client-facing colleagues.
• Provide oversight and management of the client interaction model and process.
• Monitor SFDC cases and other analytics to ensure service delivery commitments and to analyze trends for impact on unique industries/verticals and training gaps and opportunities.
• Maintain professional and technical knowledge by attending educational workshops; reviewing and contributing to professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Collaborate with leaders throughout the organization to identify potential candidates for promotion into the team and develop stretch assignments to increase their insight into team function with the goal of creating career pathing opportunities and maintaining a recurrent virtual bench
• Ensure proper and effective resolution of complicated benefits consulting issues and challenging client interactions.
• Support colleagues with benefits and compliance by offering best practice guidance and collaborating directly with the Benefits Compliance team, as needed.
• Contribute to projects applying thought leadership on benefits trend, regulatory compliance and best practices.
• Work with Insurance Services leadership to build the Benefits Consulting model and respond to the current needs of the organization. Plan for staffing based on the expectations for the Benefits Consulting team
• May be called on to conduct timely and thorough benefits strategy consultation, prepare written analytics and participate in delivery of challenging client conversations.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree or equivalent experience, advanced degree preferred

Experience Qualifications

• Typically 5+ years Benefits/Human Resource generalist experience with a concentration in benefits renewal in addition to specialist experience required with an emphasis on sophisticated benefits strategy and consultative matters. At least one year of leadership experience. preferred

Skills and Abilities

• Basic skills to effectively and efficiently perform mathematical computation for pricing and conducting data analysis required
• Ability to operate a personal computer to accomplish work and leverage technology to gain efficiencies required. Proficient in Microsoft Office Suite
• Excellent verbal and written communication skills
• Ability to connect with employees at all levels of the organization
• Strong knowledge and understanding of both state and federal employment laws
• Excellent interpersonal skills
• Excellent presentation and facilitation skills
• A proven commitment to high professional ethical standards and a diverse workplace
• Ability to adapt to a fast paced constantly evolving business and work environment while handling multiple priorities
• Demonstrated critical thinking skill and strong attention to detail
• Knowledge and ability to explain and provide advice on all aspects of benefits plan design, pricing and strategy.
• Ability to work independently to drive benefits investment strategies with clients tying strategy total rewards.
• Ability to organize and prioritize work to ensure timely, effective, efficient, and economic delivery of services.

Licenses and Certifications

• Life and Health Certification preferred
• Certified Employee Benefits Specialist (CEBS)-IFEBP preferred
• PHR or SHRM-CP preferred

Travel Requirements

• Minimal

Work Environment

• Work in clean, pleasant, and comfortable office setting. Position may be considered remote and require reliable and consistent internet service. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The salary range for this role is $85,500 to $205,200. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.